Refund policy
RETURN & REFUND POLICY
Last updated: September 4, 2026
Thank you for shopping with The Wiggle Toy. This Return & Refund Policy explains the conditions that apply to returns, refunds, cancellations, and claims under our 30-Day Limited Quality Guarantee.
By placing an order with The Wiggle Toy, you acknowledge and agree to this policy, subject to any rights that cannot legally be waived or limited under applicable law.
14-DAY RETURN POLICY
You may request a return within 14 days from the date your order is delivered.
To request a return, contact:
within the applicable 14-day period.
A return is not considered authorized until you receive return instructions or written authorization from The Wiggle Toy.
Items sent back without prior authorization may be refused, delayed, or returned to the sender to the extent permitted by law.
To qualify for a standard return, the product must be returned with all original components, accessories, chargers, manuals, packaging, and other items supplied with the product.
Products that have been excessively used, abused, modified, improperly assembled, damaged after delivery, or returned with missing parts or components may be refused or may be subject to a reasonable reduction in refund value to the extent permitted by applicable law.
CHANGE-OF-MIND RETURNS
If you are returning a product because you changed your mind, no longer want the product, ordered the wrong item, or for another reason that is not caused by a qualifying defect, shipping damage, or error attributable to The Wiggle Toy, you are responsible for all costs associated with the return.
This includes, where applicable:
- return shipping;
- packaging;
- carrier charges;
- insurance; and
- any other costs associated with sending the product back to us.
The Wiggle Toy does not provide prepaid return labels for change-of-mind returns unless we specifically agree otherwise in writing.
Original shipping charges, if any, are non-refundable except where required by applicable law.
Customers are responsible for properly packaging returned merchandise and for using a suitable shipping method.
We strongly recommend using a trackable shipping service and retaining proof of shipment.
The Wiggle Toy is not responsible for a change-of-mind return that is lost, stolen, misdirected, or damaged while being shipped back to us, except to the extent otherwise required by law.
DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
Different rules apply when a product has a qualifying manufacturing defect, arrives damaged in transit, or an error was caused by The Wiggle Toy or our fulfillment process.
Please contact:
and provide your order information along with reasonable supporting evidence, which may include photographs, video, packaging photographs, troubleshooting information, or other documentation necessary to evaluate the claim.
If we confirm that the issue is covered and we require the defective, damaged, or incorrect product to be returned, The Wiggle Toy will cover the reasonable return shipping cost or provide an appropriate return method.
Do not independently ship a claimed defective or damaged product back to us before receiving instructions. We may be unable to reimburse unauthorized shipping methods or unnecessary shipping expenses.
If a qualifying covered issue is approved and you request a replacement, The Wiggle Toy will provide the approved replacement product at no charge to you, including replacement shipping.
A replacement may be of the same model and color originally ordered. If the identical item is unavailable, we may offer a reasonably comparable replacement, another available color, or another appropriate solution with your agreement.
A replacement is not available for damage or problems excluded from the 30-Day Limited Quality Guarantee below.
REFUNDS
Once an authorized return is received, we may inspect the product before approving a refund.
If additional information is reasonably required to evaluate the condition of the return, we may contact you before completing the refund.
Approved refunds will ordinarily be issued to the original payment method.
After we issue a refund, your bank, card issuer, payment provider, or financial institution may require additional processing time before the funds appear in your account.
We reserve the right, to the extent permitted by applicable law, to deny or reasonably reduce a refund if a returned product:
- is missing components or accessories;
- has been materially damaged after delivery;
- has been improperly assembled;
- has been modified or altered;
- shows misuse, abuse, or neglect;
- has been subjected to unauthorized repair;
- has been returned in a materially different condition from the condition in which it was received; or
- otherwise fails to meet the applicable conditions of this policy.
Any deduction will be based on the actual condition, missing components, loss in value, or other circumstances of the particular return and will not be applied arbitrarily.
30-DAY LIMITED QUALITY GUARANTEE
The Wiggle Toy provides a 30-Day Limited Quality Guarantee covering qualifying manufacturing defects in materials or workmanship under normal and intended consumer use.
The 30-day period begins on the date the product is delivered.
To make a claim, contact:
within 30 days of delivery.
We may request reasonable documentation necessary to evaluate the issue, including:
- proof of purchase;
- order information;
- photographs;
- video;
- troubleshooting information;
- photographs of packaging;
- product or serial information; or
- other information reasonably related to the claim.
You agree to reasonably cooperate with troubleshooting and claim-verification requests before a replacement or other remedy is issued.
If we determine that a qualifying covered defect exists, we may provide troubleshooting assistance or replacement components where doing so can quickly resolve the issue.
However, if a qualifying covered issue is confirmed and you request a replacement product, we will provide an approved replacement at no charge, including replacement shipping.
If we require the covered defective product or component to be returned to us, we will cover the reasonable return shipping cost or provide the applicable return instructions or label.
A refund instead of a replacement is not automatically guaranteed under the 30-Day Limited Quality Guarantee unless required by applicable law or separately approved by The Wiggle Toy. Your rights under the separate 14-Day Return Policy remain unaffected.
QUALITY GUARANTEE EXCLUSIONS
The 30-Day Limited Quality Guarantee does not cover damage, malfunction, deterioration, or other problems caused in whole or in part by:
- accidents;
- crashes;
- collisions;
- falls or impact;
- misuse or abuse;
- neglect;
- improper storage;
- failure to follow product instructions;
- failure to follow safety warnings;
- improper assembly;
- unauthorized modification;
- unauthorized repair;
- use of non-approved replacement parts;
- use by a rider exceeding the stated weight limit;
- inappropriate or unintended use;
- use on hazardous, wet, excessively rough, steep, or otherwise unsuitable surfaces;
- water or moisture exposure beyond the product's intended use;
- weather exposure;
- excessive heat;
- environmental damage;
- improper charging;
- use of an incompatible charger or power source;
- ordinary wear and tear;
- deterioration caused by normal use;
- scratches, scuffs, cosmetic wear, or other cosmetic damage that does not materially interfere with normal operation;
- damage occurring after delivery and not attributable to a covered defect;
- commercial use;
- rental use; or
- any other use outside the product's intended ordinary household purpose.
The guarantee also does not cover dissatisfaction based solely on personal preference, color preference, change of mind, or a child's loss of interest in the product.
Those situations are governed by the 14-Day Return Policy, if otherwise eligible.
REPLACEMENT PRODUCTS AND COMPONENTS
Replacement products, parts, or components provided under this policy are intended to remedy the approved claim.
Unless otherwise required by applicable law, a replacement product, part, or component does not restart, renew, or extend the original 30-Day Limited Quality Guarantee period.
The remaining guarantee period continues to run from the delivery date of the original product.
Providing a replacement does not constitute an admission of fault, liability, wrongdoing, or the existence of a defect beyond the specific claim being resolved.
REFUSED OR UNDELIVERABLE SHIPMENTS
Customers are responsible for providing a complete and accurate delivery address.
If an order is returned to us because of an incorrect or incomplete address supplied by the customer, refusal of delivery, failure to accept delivery, or another circumstance outside our control, any reshipment costs may be the customer's responsibility to the extent permitted by law.
This section does not apply where non-delivery resulted from an error attributable to The Wiggle Toy or our fulfillment provider.
CANCELLATIONS
Orders may be canceled only if the cancellation request is received before the order has entered processing, fulfillment, or shipment.
Because orders may be processed quickly, submitting a cancellation request does not guarantee that the order can be canceled.
Once an order has entered fulfillment or has shipped, it may no longer be canceled and must instead be handled according to the applicable return provisions of this policy.
CHARGEBACKS AND PAYMENT DISPUTES
If you believe there is a problem with an order, we encourage you to contact support@thewiggletoy.com first so we have an opportunity to investigate and resolve the issue.
Nothing in this policy prevents you from exercising legitimate rights available through your card issuer, payment provider, or applicable law.
Fraudulent, knowingly false, or abusive payment disputes may be contested using available order records, delivery records, correspondence, photographs, tracking information, and other relevant evidence.
POLICY ABUSE OR FRAUD
The Wiggle Toy reserves the right, to the extent permitted by law, to refuse a return, refund, replacement, or quality claim where there is reasonable evidence of:
- return fraud;
- altered or falsified photographs or documentation;
- intentional product damage;
- false statements concerning delivery or product condition;
- substitution of another product or component;
- abuse of the return process;
- repeated fraudulent claims; or
- other deceptive conduct.
Nothing in this section limits rights or remedies that cannot lawfully be restricted.
NO ORAL MODIFICATIONS
Customer service representatives, contractors, fulfillment providers, or other third parties are not authorized to modify this policy unless the modification is expressly confirmed in writing by The Wiggle Toy.
An exception granted in one case does not require The Wiggle Toy to provide the same exception in another case.
FINAL RIGHTS
Nothing in this policy is intended to exclude, waive, restrict, or modify any consumer protection, warranty, refund, or other right or remedy that cannot legally be excluded, waived, restricted, or modified.
If any provision of this policy is found to be unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
CONTACT
For returns, refunds, cancellations, damaged items, defective products, replacement requests, tracking questions, or other order-related support:
For general or business inquiries unrelated to an existing order: